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  Solved course outline -aiou--Buisness communication -code No  3456-Autumn 2014

AIOU

 

 

 

 

 

 

outline

UNIT 1: AN OVERVIEW OF COMMUNICATION 

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  7. follow these links



UNIT 2: BUSINESS COMMUNICATION IN CONTEXT

  1. Business communication and the global context 

    1. Background to intercultural communication         

    2. National cultural variables      

    3. Individual cultural variables         

  3. Business communication and ethics          

    1. Influences on personal ethics          
       
    2. Communication and ethical issues

UNIT 3: BUSINESS COMMUNICATION AND TECHNOLOGY

 

  1. Managing information within organization 

  1. History of technological developments
  2. Challenges to the organization made by new technologies
  4. Defining e-mail 
     
  5. Using e-mail
  6. Understanding how e-mail works
  7. Understanding the internet
  8. Establishing security
  9. Voice mail
  10. Groupware
  11. CD_ROM database
  12. Teleconferences
  13. Faxes

  1. Managing information out sides the organization

     

UNIT 4: MESSAGE DESIGN

  1. Process of preparing effective business messages
  1. Five planning steps
  2. Basic organizational plans
  3. Beginning and ending
  4. Composing the message

  1. The appearance and design of business message

  1. Business letters
  2. Memorandums
  3. Special timesaving message media

  1. Good-news and neutral messages

  1. Organizational plan
  2. Favorable replies
  3. Neutral messages

UNIT 5: WRITTEN COMMUNICATION: MAJOR PLANS FOR LETTERS & MEMOS

  1. Bad-news messages

     

  1. The right attitude

     

  2. Plans for bad-news messages


  1. Negative replies to requests

     

  2. Unfavorable unsolicited messages

     

  1. Persuasive written messages 


  1. Organization of persuasive messages

     

  2. Persuasive request

     

  3. Persuasive sales letters

UNIT 6: WRITTEN COMMUNICATION: REPORTS


  1. Short reports

     

  1. Suggestion for short reports

     

  2. Informational memorandum reports

     

  3. Analytical memorandum reports

     

  4. Letter reports

     

  1. Long (formal) reports

     

  1. Prefatory sections

     

  2. Supplemental section

     

  3. Presentation of the long reports

     

  1. Proposals

     

  1. Purpose of proposal

     

  2. Kinds of proposals

     

  3. Parts of proposals

     

  4. Short proposals

     

  5. Long formal proposals

     

  6. Writing style and appearance


UNIT 7: STRATEGIES FOR ORAL COMMUNICATION


  1. Strategies for successful speaking and successful listening 

     

  1. Strategies for improving oral presentation

     

  2. Strategies for reducing stage fright

     

  3. Strategies for improving listing skills

     

  1. Strategies for successful informative and persuasive speaking

     

  1. Purpose of informative and persuasive speaking

     

  2. Kinds of informative and persuasive speaking

     

  3. Audience analysis for informative and persuasive speaking

     

  4. Organization for informative and persuasive speaking

     

  5. Supports for informative and persuasive speaking


UNIT 8: STRATEGIES FOR SUCCESSFUL INTERPERSONAL COMMUNICATION AND 

GROUP MEETINGS

  1. Strategies for successful interpersonal communication 

     

  1. Dyadic communication

     

  2. Interviewing 

     

  3. Telephoning

     

  4. Dictating

     

  1. Strategies for successful business and group meeting 

     

  1. Background information

     

  2. Purpose and kinds of meetings

     

  3. Solving problems in meeting or groups

     

  4. Leadership responsibilities in meeting

     

  5. Participants responsibilities in meetings

     

  1. How to take minutes of the meeting?


UNIT 9: THE JOB APPLICATION PROCESS 

 

  1. The written job presentation

     

  1. Self assessment 

     

  2. Market assessment

     

  3. Resume (vita, qualification brief)

     

  4. Cover letter to resume

     

  1. The job application process – interviews and follow –up

     

  1. Successful presentation for the job interview

     

  2. Successful fallow-up messages after the interview

     

  3. Successful negotiating


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